Support
How can we help?
Stuck on a lesson, a payment, or your certificate? Here's where to get answers — fast.
Email us
The fastest way to reach a human. We usually reply within 1–2 business days.
atlas@innovativetechng.comChat with Atlas Support
Tap the Atlas Support button in the corner for instant help with courses, certificates and account questions.
Available any time
Frequently asked questions
How do I create an account?+
Create a free account with your email and a password (at least 8 characters). We'll send a one-time code to verify your email address. No credit card required.
I didn't receive my login or verification code+
Codes arrive by email within a few minutes. Check spam/junk, and make sure you typed the right address. If it still hasn't arrived after 15 minutes, email atlas@innovativetechng.com with the address you signed up with and we'll resend or verify you manually.
How do I reset my password?+
On the sign-in screen, choose 'Forgot password' and we'll email a reset link. The link expires after a short time for security — if it lapses, just request a new one. If the email doesn't arrive, contact support and we'll help.
How do I change my email, name, or password?+
Open your account/profile settings to update your name and password any time. Email changes need re-verification — we'll send a code to the new address. If you can't access settings, email us and we'll make the change after confirming it's you.
Are the courses really free?+
Every course is free to start and learn. Certificates and a few premium modules are paid, and you always see the price before you pay.
What's the difference between free and premium?+
Free gets you all lessons and the in-browser practice. Premium unlocks the graded exam and your verifiable certificate, plus any marked premium modules. You can finish a whole course for free and only pay if you want the certificate.
How do I enroll in or start a course?+
Open any course from the catalogue and press Start. Your progress is saved automatically as you complete lessons, so you can pick up exactly where you left off on any device.
How do I earn a certificate?+
Finish a course and pass its exam. Your certificate records your actual score and carries a verification hash that anyone can check on our verification page.
Where do I download my certificate, and how is it verified?+
Your certificate is on your profile once you pass the exam — download it as a PDF there. Each one carries a verification hash; anyone can paste that hash on our verification page to confirm it's genuine and see your score.
Do certificates expire or are they accredited?+
Certificates don't expire. They're issued by Atlas (Innovative Technologies Ltd) as proof of the skills and score you earned — they're not accredited by an external university or exam body, but the verification hash makes them tamper-proof and easy for employers to check.
How does the exam work, and can I retake it?+
The exam is a graded set of questions at the end of a course. You can retake it if you don't pass the first time — review the lessons and try again. Your certificate shows your best score.
A lesson or course is locked / won't open+
Lessons unlock in order, so finish the previous one first. If a lesson you've completed still won't open, hard-refresh the page and sign out and back in. Still stuck? Email us the course and lesson name.
How do payments work?+
Payments are processed securely by Paystack in Nigerian Naira (NGN). We never see or store your card number — only a record of the transaction.
What will the charge look like on my bank statement?+
You'll see a Paystack transaction, usually listed as 'Atlas' or 'Innovative Technologies'. The amount is in NGN and matches the price shown before you paid. If a charge looks unfamiliar, email us with the date and amount.
I was charged but didn't get the certificate or access+
First check your profile — access or the certificate is usually granted within a few minutes. If it's still missing after an hour, email us your payment reference (from the Paystack receipt) and we'll confirm the transaction and grant it right away, or refund if something went wrong.
Can I get a refund?+
A purchase is final once it's delivered — a certificate issued or a lesson unlocked — subject to any statutory refund rights. Email us and we'll help where we can.
Do you offer discounts or coupons?+
We run occasional discounts for learners — keep an eye on your email and the site for promos. If you have something specific in mind, like a special arrangement or a business proposition, email atlas@innovativetechng.com and we'll see how we can help.
Something isn't working (blank preview, Run button, etc.)+
Atlas runs in any modern browser. Try a hard refresh and disable extensions that block scripts. If a code preview stays blank, tell us your browser and the lesson and we'll investigate.
Can I use Atlas on my phone or tablet?+
Yes. Atlas is responsive and works in the mobile browser on iOS and Android — you can read lessons and track progress on the go. Writing and running code is best on a larger screen, but the basics work anywhere.
Can I learn offline or download lessons?+
Lessons need an internet connection to load and to save your progress, so full offline learning isn't available yet. Your progress and certificates stay saved in your account for whenever you're back online.
How is my data kept safe, and can I delete my account?+
We only collect what we need to run your account and courses, and we never store your card details (Paystack does). To delete your account and your data, email us from your account address and we'll remove it after confirming it's you.
Can I talk to a real person?+
Yes — email atlas@innovativetechng.com. We're a small team and usually reply within 1–2 business days. (We don't offer phone or WhatsApp support; email is the fastest way to reach us.)